hi,小慕
国际商务沟通(英语)
第8次开课
开课时间: 2024年09月01日 ~ 2024年12月31日
学时安排: 3小时每周
当前开课已结束 已有 130 人参加
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课程详情
课程评价(58)
spContent=Cross-cultural communication skill is one of the top skills that high-quality talents shall have to compete in the global job market. International Business Communication is a course in which you are to apply your theoretical knowledge, analyze professional cases, and figure out ways to effectively communicate with others in different business scenarios. Learning by doing with just-in-time instruction will help you improve your cross-cultural communication skill in this course.
Cross-cultural communication skill is one of the top skills that high-quality talents shall have to compete in the global job market. International Business Communication is a course in which you are to apply your theoretical knowledge, analyze professional cases, and figure out ways to effectively communicate with others in different business scenarios. Learning by doing with just-in-time instruction will help you improve your cross-cultural communication skill in this course.
—— 课程团队
课程概述

   I nternational  B usiness  C ommunication (English)  is a n  advanced course ,  in tegrating knowledge and skills of   Import and Export Management, International Business and Cross-Cultural Communication.  It  puts more emphasis on the improvement of  comprehensive  skills.

 

The contents of this course are divided into four parts: (1) introduction to business communication; (2) routine business communication; (3) report, proposal and presentation; and (4) employment.

 

After learning this online course, you are:

vTo master the basic principles of business communication, negotiation skills and theoretical knowledge of cross-cultural communication;

vTo improve the ability of effective cross-cultural communication in different business situations;

vTo improve cultural sensitivity, risk identification and management capabilities;

vTo enhance teamwork spirit;

vTo think critically, independently and rationally;

vTo gain the spirit of innovation and entrepreneurship;

vTo adopt a self-discipline and lifelong learning concept;

vTo strengthen the self-confidence in Chinese culture and grow into a spokesman with strong national identity and emotion.

 

Adapting to the demand for globally competitive talents of high quality, the course restructures its aims and contents. To simply enable students to read and write business letters is no longer the only aim. To enhance students' cross-cultural communication effectiveness and risk management in international business is becoming more important. Multi-disciplinary knowledge and skills are integrated, such as translation and negotiation skills, multi-cultural elements, case analysis, risk identification and management, etc.

 

It is advised to apply your professional knowledge and cross-cultural cognition to communicate in English, and to using modern information tools to simulate business communication practice. By doing so, you can equip yourself with the hard and soft skills required in this Internet plus era.

 

The online resources of this course can be used for flipped classrooms, and the textbook (English version) was published in 2022.

   《国际商务沟通(英语)》课程是《国际贸易实务》和《国际商务》等专业课程的进阶课程,具有更强的综合性和实用性。


   课程内容包括四个部分:(1)商务沟通的基本知识;(2)日常商务沟通;(3)报告与汇报;(4)求职沟通。


   通过线上课程的学习,学习者可以:

  • 掌握商务沟通基本原则和谈判技巧、跨文化沟通理论知识
  • 提高在不同商务情境中进行有效跨文化沟通的能力
  • 提高文化敏感性、专业风险识别和管理能力
  • 培养团队协作精神
  • 学会独立而理性地进行批判性思考
  • 增强创新意识
  • 形成终身学习理念和自主学习习惯
  • 坚定民族文化自信,成长为有家国情怀的中国声音传播者


    适应高素质国际化人才培养需求,课程从单纯地教学生读懂、会写商务函电,调整为培养学生在国际商务领域的跨文化沟通能力和专业思辩能力;增加了翻译与沟通谈判技巧、多元文化要素、业务情景推演、风险识别管理等多学科专业融合的内容,突出综合性、实践性和高阶性的专业定位。


   在课程学习过程中,学习者可以将专业知识、跨文化认知、沟通技巧和英语语言表达能力统一调动、有机结合;使用现代化信息工具模拟商务沟通实践,适应互联网+时代的人才需求。


   《国际商务沟通(英语)》线上课程资源可用于线上线下混合式教学,可以使用《国际商务沟通(英文版)(慕课版)》作为配套教材(详见参考资料)。


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课程大纲
Understanding Business Communication
课时目标:After studying this chapter, you will be able to (1) Master fundamentals of communication; (2) Understand business communication; (3) Develop effective verbal and non-verbal communication skills.
1.1 Basics of Business Communication
1.2 Verbal and Non-verbal Communication in Business
1.3 Visual Communication in Business
Intercultural Business Communication
课时目标:After studying this chapter, you will be able to (1) Understand cultural differences and nonverbal differences; (2) Know fundamentals of intercultural communication; (3) Develop intercultural communication skills in the workplace.
2.1 Introduction to Intercultural Communication
2.2 Intercultural Communication Skills in Workplace
Writing Business Letters
课时目标:After studying this chapter, you will be able to (1) Master the elements and layout of business letters and envelopes, and (2) Understand and observe the guidelines of business letter writing.
3.1 Elements and Layout of Business Letters
3.2 Writing Guidelines of Business Letters
Establishment of Business Relations
课时目标:After studying this chapter, you will be able to (1) Find potential buyers or sellers; (2) Write letters for establishment of business relations.
4.1 Reaching Prospective Customers Abroad
4.2 Letter Study
Formation of Contracts
课时目标:After studying this chapter, you will be able to (1) Understand the process of business negotiations; (2) Write letters involved in negotiations for concluding sale contracts; (3) Master the skills of asking and giving information, simple persuasion and refusal.
5.1 Inquiry and Reply
5.2 Offer
5.3 Counteroffer
5.4 Orders and Conclusion of Contracts
Claim and Resolution
课时目标:After studying this chapter, you will be able to (1) Communicate effectively to file complaints and claims; (2) Respond promptly and properly to different complaints and claims; (3) Apply the skills of giving information and communicating bad message.
6.1 The Life of a Dispute
6.2 Letters for Claim and Resolution
Business Reports and Proposals
课时目标:After studying this chapter, you will be able to (1) understand the types and writing styles of business reports and proposals; (2) understand the steps of planning, collecting information, researching and editing for writing business reports and proposals; (3) be familiar with the components and structure of business reports and proposals.
7.1 Business Reports
7.2 Proposals
Oral Presentation
课时目标:After studying this chapter, you will be able to (1) Recognize the nature of business presentations; (2) Know the process of doing an oral presentation; (3) Be able to make effective oral presentations.
8.1 About Business Presentations
8.2 Making Effective Oral Presentations
Employment Message
课时目标:After studying this chapter, you will be able to (1) Understand the changing workplace and adapt yourself to it; (2) Create your resume customized to a specific job vacancy; (3) Compose an effective application letter highlighting your shining points.
9.1 Résumé
9.2 Cover Letter
Job Interview
课时目标:After studying this chapter, you will be able to (1) Understand the purposes and types of job interviews and their changes in the digital era; (2) Understand the process of job interviews and prepare yourself well for job interviews; (3) Follow up after you take part in job interviews and win yourself more opportunities.
10.1 Job Interview
10.2 Follow-up Messages
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参考资料

配套教材:

杨智华, 邵怡, 张小衡. 国际商务沟通(英文版)(慕课版). 北京:清华大学出版社, 2022.

                  

参考文献:

[1] 兰天等. 外贸英语函电(精编版)(第三版). 东北财经大学出版社, 2019.

[2] 胡英坤等. 商务英语写作. 北京: 外语教学与研究出版社, 2020.

[3] 杨智华, 张小衡. 国际贸易实务(英文版). 清华大学出版社, 2018.

[4] 杨智华等. 国际贸易实务(英文版). 北京:清华大学出版社, 2018.

[5] “国际贸易实务(双语).” Icourse, www.icourse163.org/course/NJUE-1001755178Accessed July 27, 2021.

[6] Beamer, L. “Bridging business cultures.” China Business Review, May/June 1998: 54-58.

[7] Bell, A. H. Writing Effective Letters, Memos & E-mail. Barron’s Educational Series, Inc., 2004.

[8] Camerer, C. F. & Loewenstein, G. Information, fairness, and efficiency in bargaining. In Psychological perspectives on justice. Theory and applications. Cambridge: Cambridge University Press, 1993.

[9] Cellich, C. Closing your business negotiations. International Trade Forum, 1997 (1): 14-17.

[10] Chaney, L. & Martin, J. S. Intercultural Business Communication. Prentice Hall, 2011.

[11] Dignen, B. & McMaster, I. Effective International Business Communication. Collins, 2019.

[12] Green, C. College English Creative Writing for Business Purposes. 上海:外语教育出版社,2020.

[13] Guffey, M. E. & Loewy, D. Essentials of Business Communication. Cengage Learning, 2016.

[14] Hargie, O. Skilled Interpersonal Interaction: Research, Theory, and Practice. 5th ed., Routledge, 2011.

[15] Hartley, P. & Bruckmann, C. G. Business Communication. Routledge, 2002.

[16] Hurn, B. J. Cross-Cultural Communication: Theory and Practice. Palgrave Macmillan, 2013.

[17] Lewicki, Roy J., Barry, B. & Saunders, D. M. Essentials of Negotiation. 6th ed., McGraw-Hill Education, 2016. 

[18] Lucas, S. The Art of Public Speaking. McGraw Hill, 2019.

[19] Luthans, F., Hodgetts, R. M. & Doh, J.P. Cross-Cultural Communication and Management. 6th ed., McGraw-Hill Education, 2006.

[20] McKay, M., Davis, M. and Fanning P. Messages: Communication Skills Book. 2nd ed., New Harbinger Publications, 1995.

[21] Rentz, K. & Lentz, P. Business Communication. McGraw-Hill Education, 2015.

[22] Smart, W. K. How to Write Business Letters. Sagwan Press, 2015.

[23] Taylor, S. Model business letters, emails and other business documents. 7th ed., Pearson Education Limited, 2012.

[24] Thill, J.V., Bovée, C. L., Keller, W. I. & Moran, K. M. Excellence in business communication. Sixth Canadian ed., Pearson Canada Inc, 2019.

[25] Varner, I. and Beamer, L. Intercultural Communication in the Global Workplace. China Machine Press, 2010.

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南京财经大学
3 位授课老师
杨智华

杨智华

教授

邵怡

邵怡

讲师

张小衡

张小衡

讲师

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